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- Title
CONSUMERS' EXPERIENCES, OPINIONS, ATTITUDES, SATISFACTION, DISSATISFACTION, AND COMPLAINING BEHAVIOR WITH VENDING MACHINES.
- Authors
Lee, Dong Hwan
- Abstract
Examines consumers' usage behavior, and opinions and attitudes toward the services rendered by food and beverage vending machines in the U.S. Investigation on consumer satisfaction/dissatisfaction and complaint behavior; Usefulness of vending machines; Most serious drawback of vending machine services; Discussion on managerial implications of the findings along with future research.
- Subjects
UNITED States; VENDING machines; COIN-operated machines; RETAIL equipment &; supplies; CUSTOMER services; CONSUMER behavior; CUSTOMER satisfaction; CONSUMERS
- Publication
Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 2003, Vol 16, p178
- ISBN
9781609074084
- ISSN
0899-8620
- Publication type
Article