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- Title
"You Are Not Alone": The Allure and Limitations of Artificial Intelligence in Serious Illness Communication.
- Authors
Burry, Nicolas; Nakagawa, Shunichi; Blinderman, Craig D.
- Abstract
Artificial intelligence (AI) is changing the way clinicians practice medicine, and recent technological advancements have resulted in consumer-facing products that can respond to users with dynamic and nuanced language. Clinicians typically struggle with serious illness communication, such as delivering news about a poor prognosis. Palliative care clinicians receive extensive training in serious illness communication, but there is a paucity of such highly trained specialists. This article explores the allure of employing AI-powered chatbots to assist nonspecialist clinicians with serious illness communication and highlights the ethical and practical drawbacks. While outsourcing communication to new AI chatbot technologies may be inappropriate, there is a role for AI in training clinicians on effective language to use when discussing serious illness with their patients.
- Subjects
EDUCATION of physicians; COMMUNICATIVE competence; ARTIFICIAL intelligence; CATASTROPHIC illness; ADVANCE directives (Medical care); QUALITY assurance; PALLIATIVE treatment; COMMUNICATION education; MEDICAL education; INFORMATION technology; EDUCATION
- Publication
Journal of Palliative Medicine, 2024, Vol 27, Issue 1, p7
- ISSN
1096-6218
- Publication type
Article
- DOI
10.1089/jpm.2023.0471