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- Title
Online Interview Tools for Qualitative Data Collection During COVID-19 Pandemic: Review of Web Conferencing Platforms' Functionality.
- Authors
CHI-KUAN CHIA; GHAVIFEKR, SIMIN; RAZAK, AHMAD ZABIDI BIN ABDUL
- Abstract
The COVID-19 pandemic has changed the educational scenario. To counter this disaster, many countries, including Malaysia, have enforced a series of cordon sanitaire since 2020. Consequently, universities have temporarily closed, and a majority of universities' staff had to work from home, including researchers. Further, due to cordon sanitaire, conventional face-to-face interviews were prohibited. Nevertheless, online interviews with web conferencing as a tool for interviews is a promising solution for the pandemic situation. Therefore, this article intends to review web conferencing platforms as a tool of online data collection for qualitative research. Researchers need to understand the potentials and the threats of web conferencing before choosing and switching to conduct interviews virtually. The inclusion criteria are (1) researchers worldwide have used it as an online interview platform, (2) Malaysians have used it widely in their daily lives. The results, Cisco Webex, Skype, and Zoom, were selected, and reviewed. The review comprised audio-video services, audio-video recordings, number of participants in one session, real-time transcription, and translation services of the selected platforms. In addition, this article also discusses the security, privacy, and ethical issues arising from web conferencing usage. In conclusion, web conferencing platforms have provided an opportunity for researchers to continue collecting data while maintaining social distancing to prevent the spread of the disease.
- Subjects
COVID-19 pandemic; VIDEOCONFERENCING; ONLINE education; QUALITATIVE research; PRIVACY
- Publication
Malaysian Journal of Qualitative Research, 2021, Vol 7, Issue 1, p95
- ISSN
1823-8521
- Publication type
Article