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- Title
Key Determinants of Successful Project Delivery in Pharmaceutical Outsourcing.
- Authors
Shekhar Reddy, M. Raja; Jigeesh, Nasina; Kumar, Prabhu
- Abstract
Most of the manufacturing work of pharmaceutical companies in the US and Europe is being outsourced to India and China. These outsourced works are being systematically handled with the help of various methodologies including project management. This paper aims to analyze the key determinants of successful implementation and delivery of projects to pharmaceutical clients who outsource the work to Indian vendors. A case-based approach is taken to study the project management processes of a major Indian pharmaceutical vendor to deliver the projects to the clients. The study comes out with a set of key determinants which influence the success of a project. It also sheds light on the vendor's ability to delight the client by meeting or exceeding the requirements of the project as laid out in the Service Level Agreement (SLA) between the client and the vendor. The study also provides critical managerial implications and authentic insights into the processes involved in the execution of pharmaceutical outsourcing projects in the Indian context.
- Subjects
INDIA; UNITED States; INDUSTRIES; PHARMACEUTICAL industry; INDIAN economy; HEALTH care industry; SERVICE level agreements; INTERNATIONAL relations; LABOR costs; MANAGEMENT
- Publication
IUP Journal of Operations Management, 2013, Vol 12, Issue 3, p6
- ISSN
0972-6888
- Publication type
Article