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- Title
The Double Edged Sword of Performance Measurement.
- Authors
Kizer, Kenneth; Kirsh, Susan
- Abstract
The author reflects on performance management as a tool to provide accountability and better process of care. A retrospective qualitative study was done on this issue in the U.S. Department of Veterans Affairs (VA) Health Care System. The observations included ignored patient education and autonomy, inappropriate clinical care, declined provider attention to patient issues and service and negative effects on primary care.
- Subjects
UNITED States; PERFORMANCE management; UNITED States. Dept. of Veterans Affairs; MEDICAL care; PATIENT education
- Publication
JGIM: Journal of General Internal Medicine, 2012, Vol 27, Issue 4, p395
- ISSN
0884-8734
- Publication type
Editorial
- DOI
10.1007/s11606-011-1981-5