Back to matchesWe found a matchYour institution may have access to this item. Find your institution then sign in to continue.TitleA Turnaround in Progress.AuthorsMerriden, TrevorAbstractFeatures the retailing business of Marks & Spencer in Great Britain. Status of its sales in 1998; Effort it made to improve its customer service. INSET: What Others Say.SubjectsUNITED Kingdom; MARKS &; Spencer PLC; RETAIL industry; CUSTOMER servicesPublicationManagement Review, 2000, Vol 89, Issue 1, p24ISSN0025-1895Publication typeArticle