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- Title
CIOs: manage those expectations!
- Authors
Leung, Teresa
- Abstract
The article discusses the importance for the chief information officer (CIO) of managing the differing levels of user expectation within an organization. Suk-Wah Kwok, CIO of AON Hong Kong, says that information technology (IT) systems proliferated because of users' requests for tailor-made tools. Suk-Wah gives users a standardized IT system that allows some room for creating minimal tailor-made features for improving productivity. She stresses the benefit of peer research when bringing about technology changes in an organization.
- Subjects
CHIEF information officers; COMPUTER users; INFORMATION technology; SUK-Wah Kwok; RESEARCH; EXECUTIVES
- Publication
ComputerWorld Hong Kong, 2008, Vol 25, Issue 1, p38
- ISSN
1023-4934
- Publication type
Article