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- Title
A COMBINED APPROACH FOR DETERMINING MANAGERIAL ACTIVITIES.
- Authors
Civcisa, Guna
- Abstract
Success and sustainability of organization is closely related to the professional skills of per-son at the highest level. Entrepreneurs have to develop various professional skills by him/her-self. The aim of this research is to develop approach to determine the most important activities to be im-plemented by a person at the highest level of an organization. Analysis is conducted by comparing three systems and models in field of quality management: ISO 9001 Quality management system standard, the EFQM Excellence Model and Malcolm Baldrige National Quality Award. Literature review, document analysis and qualitative research methods, such as comparative analysis and in-terpretation, have been applied to identify three types of managerial activities. This article distin-guishes management, leadership and governance activities through the combined approach present-ed here. In the result, nineteen key activities have been identified and developed based on steps of created approach. The set of key activities can be used for self-assessment, as well as for extended capabilities for professional growth of person at the highest level. The article also covers design of approach which consists of several steps and tasks.
- Subjects
SUSTAINABLE development; BUSINESS enterprises; BUSINESSPEOPLE; DATA envelopment analysis; TOTAL quality management; COMPARATIVE studies
- Publication
Management Theory & Studies for Rural Business & Infrastructure Development, 2012, Vol 31, Issue 2, p36
- ISSN
1822-6760
- Publication type
Article