We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
Factors Influencing Performance of ITES Firms in India.
- Authors
Agrawai, Soni; Goswami, Kishor; Chatterjee, Bani
- Abstract
Firms from developedcountries are increasingly offshore outsourcing services to developing countries to have cost as well competitive advantages. Although this is a growing practice, there has been limited empirical attention in understanding the outsourcing phenomenon, particularly from the perspective of service provider firms that execute important business processes for their overseas clients. Despite growing trends to outsource, only a few service provider firms report success. This puts the service provider firms under increasing pressure to add value and improve quality of relationship. They have to depend not only on tangible factors but some intangible factors also play an important role in their performance. In this paper, the authors try to find out factors thai influence performance of service provider firms. Multiple regressions using four indicators of firm performance are carried out to see the influence of certain factors on information technology enabled service CITES) firms 'performance
- Subjects
INDIA; INFORMATION technology industry; BUSINESS enterprises; ORGANIZATIONAL performance; BUSINESS process outsourcing; ECONOMIC development; QUALITY of service
- Publication
Information Resources Management Journal, 2012, Vol 25, Issue 4, p46
- ISSN
1040-1628
- Publication type
Article
- DOI
10.4018/irmj.2012100103