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- Title
ELECTRONIC GOVERNMENT AND ONLINE TASKS: TOWARDS THE AUTONOMY AND EMPOWERMENT OF SENIOR CITIZENS.
- Authors
Abad-Alcalá, Leopoldo; Llorente-Barroso, Carmen; Sánchez-Valle, María; Viñarás-Abad, Mónica; Pretel-Jiménez, Marilé
- Abstract
The use of the Internet by the senior citizens in order to manage operations with the government and companies requires further study. The objective of this work is to take a close look at the reasons why older people make limited use of e-administration and online procedures. Using a qualitative methodology, based on four focus groups, we analyze the motivations and problems they find when using such procedures. The results indicate acceptance of electronic resources for simple and routine tasks due to the speed and convenience they offer, which simultaneously promotes the independence and empowerment of older people. However, there is a series of factors which have a negative effect on their use, and these must be dealt with in order to favor greater digital inclusion of this age demographic.
- Subjects
INTERNET in public administration; ELECTRONIC government information; INTERNET &; older people; DIGITAL inclusion; ACTIVE aging; SELF-efficacy in old age
- Publication
El Profesional de la Información, 2017, Vol 26, Issue 1, p34
- ISSN
1386-6710
- Publication type
Article
- DOI
10.3145/epi.2017.ene.04