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- Title
Purposes and criteria for evaluating the way in which the responsiveness principle is implemented within public organizations. Case-study: Romanian universities.
- Authors
Bărbulescu, Iordan Gheorghe; Toderaş, Nicolae; Ion, Oana Andreea
- Abstract
This article is based on the idea that in the context of the development of an organizational culture aimed towards responsiveness, organizations, through the evaluation practices and procedures they apply, are called upon to offer not only answers regarding the background of the community they serve, but also landmarks, impulses and visions in order to support them in their development by offering alternative solutions, designing the development model, and anticipating possible scenarios which are specific to the development of the beneficiaries and communities. All these aspects need to be evaluated in order to offer the necessary stimuli for organizational development and continuous improvement of the quality of services, products and programs. In the first part of the communication we identify the theoretical premises regarding the need and practice of evaluating the way in which organizations implement the responsiveness principle. In order to achieve this, we use the responsive evaluation approach, developed by Robert Stake, and then we focus of the particularities of evaluating the way in which the responsiveness principle is implemented in educational organizations. In the second part of the communication we describe and analyze the evolution of the way in which the responsiveness principle is applied in the internal and external evaluations of Romanian higher education institutions. At the end of this brief analysis be propose a set of criteria for evaluating the degree of organizational responsiveness, criteria which could be used by Romanian universities in order to improve quality assurance.
- Subjects
ROMANIA; UNIVERSITIES &; colleges; CORPORATE culture; QUALITY assurance; HIGHER education; QUALITY control
- Publication
Quality Assurance Review, 2012, Vol 4, Issue 2, p99
- ISSN
2066-9119
- Publication type
Article