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- Title
Vertrauen schaffende Kernkompetenz: Der Einfluss der Kommunikation auf den Erfolg des Behandlungsergebnisses.
- Authors
WITT, MARIE
- Abstract
The article "Trust-building core competency: The influence of communication on treatment outcomes" emphasizes the importance of communication in dentistry. Good communication is based on reciprocity, builds trust, and enables the exchange of information. The concept of "communication as a core competency" aims to improve the success rate of dental restorations through effective communication. The article discusses communication with difficult patients and highlights the importance of laughter and good communication in breaking down barriers and building trust. It is recommended to actively listen and consider the different typologies of patients. The article describes a patient case that was developed in collaboration with Prof. Dr. Sergey Chikunov from Moscow, Russia.
- Subjects
MOSCOW (Russia); COMMUNICATION; DENTAL fillings; PHYSICIAN-patient relations; DENTISTRY; TRUST; DENTISTS; PROBLEM patients; CORE competencies; THERAPEUTICS; INFORMATION sharing
- Publication
Quintessenz der Zahntechnik, 2022, Vol 48, Issue 6, p586
- ISSN
0340-4641
- Publication type
Article