We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
Behavioral Theories Relating to the Design of Information Systems.
- Authors
Lovata, Linda M.
- Abstract
The article discusses some of the behavioral theories relating to the design of information studies. There are several theories, which suggest how users will react to various types of information. These provide a more reliable prediction of user response than simply asking users. Operant theory states that individuals will continue behavior that is positively reinforced and eliminate behavior, which is punished. Reports defining positive performance are reinforcing, while those highlighting unfavorable results are reacted to as punishment. Therefore, operant theory can yield some guidelines on the design of reporting schemes that enhance decision-making and user satisfaction. A second behavioral theory to be considered in designing a reporting system is expectancy theory. This theory explains motivation in terms of the value of each potential outcome to the decision maker. The theory states that an individual determines possible actions and estimates the likelihood of various outcomes given those actions. A third behavioral construct is the garbage can model. This discusses the use of data for problem solving when there is a turnover of decision makers, ill-defined problems and unclear cause-effect relationships.
- Subjects
ORGANIZATIONAL behavior; DECISION making; EXPECTANCY theories; GARBAGE can models of decision making; PROBLEM solving; INFORMATION resources; INFORMATION resources management; OPERANT behavior; OPERANT conditioning theory; MATHEMATICAL models of decision making
- Publication
MIS Quarterly, 1987, Vol 11, Issue 2, p147
- ISSN
0276-7783
- Publication type
Article
- DOI
10.2307/249354