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- Title
YOL AMAÇ MODELİ KAPSAMINDA İNDERLİK DAVRANIŞLARININ İNCELENMESİNE YİNELİK BİR ARAŞTIRMA.
- Authors
Sökmen, Alptekin; Boylu, Yasin
- Abstract
The service firms like manufacturing firms, take into account human resources in order to gain competitive advantage and guest continuity. Especially in lodging industry, where high contact with guests is important for service quality, employee performance is very important. In the light of the information, effective leadership can bring critical advantages to the hotel firms. In light of the aforementioned information, Perceived Leadership Behavior Scale is used in hotels in Adana. The results of the exploratory factor analysis indicate instrumental, participative, and supportive leadership behaviors. The results also demonstrated several significant differences among some demographic attributes of employees.
- Subjects
HOTELS; PERSONNEL management; SERVICE industries; WORKFORCE planning; QUALITY of service; LEADERSHIP; HOSPITALITY industry; BUSINESS intelligence; MARKETING strategy
- Publication
Journal of Yaşar University / Yaşar Üniversitesi E-Dergisi, 2009, Vol 4, Issue 15, p2381
- ISSN
1305-970X
- Publication type
Article