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- Title
DISEÑO DE HERRAMIENTA PARA IDENTIFICAR EL GRADO DE CONOCIMIENTO E IMPLANTACIÓN DE LA NORMA ISO/IEC 20000 EN LA COMUNIDAD VALENCIANA.
- Authors
Oltra-Badenes, Raúl; Gil-Gomez, Hermenegildo
- Abstract
The interest of technology companies in Information and Technology (IT) Service Management, and consequently, in the use and certification in the ISO / IEC 20000 standard, is an obvious trend in global technology companies. However, the current situation in the Valencian Community regarding the implementation of this standard does not seem to follow this trend. This is possibly due to the general lack of knowledge about it in the Valencian business environment. In this context, the project "CONIMP-ISO20K-CV" is proposed whose main objective is to analyze the level of knowledge and implementation of the ISO / IEC 20000 standard in the Valencian community. In this way, it will be possible to design and promote actions that can increase the level of implementation of this standard in companies, and with it, their level of competitiveness. To do this, it must known what the real situation of the companies is through a questionnaire, the design of which is presented in this article.
- Publication
3C Empresa, 2017, Vol 6, Issue 3, p63
- ISSN
2254-3376
- Publication type
Article
- DOI
10.17993/3cemp.2017.060331.63-73