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- Title
Business Processes in Technology and Information Services.
- Authors
Barrera-Cámara, Ricardo A.; Canepa-Sáenz, Ana; del C. Santiago-Pérez, Judith; Barrientos-Vera, Verónica; Ruiz-Vanoye, Jorge A.; Díaz-Parra, Ocotlán
- Abstract
In this work, we defined and simulated the processes in an information technology services company with the purpose of enhancing attention and functions defined for each of them. We analyzed several works related to the business management process and simulation. For model development, we designed a methodology based on business process management. For modeling and simulating the procedures and activities, we used a software tool establishing times and number of possible instances to be performed. The software allowed adapting these times and processes to a desired level of performance. Resulting processes contribute to adequately and time efficiently perform business activities to provide a higher quality service.
- Subjects
INFORMATION technology; INFORMATION services; BUSINESS process management; INFORMATION processing; SOFTWARE development tools
- Publication
Universidad & Empresa, 2019, Vol 21, Issue 37, p204
- ISSN
0124-4639
- Publication type
Article
- DOI
10.12804/revistas.urosario.edu.co/empresa/a.6639