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- Title
Focusing on the User.
- Authors
Merriman, Kevin; Park, Betsy; Rustomfram, Perveen; Virgilio, Damone
- Abstract
The article discusses the LibQUAL+TM survey conducted by Memphis Public Library & Information Center in Memphis, Tennessee to determine the needs and desires of customers. It states that the results of the survey and focus groups affirmed that the reputation of the Library is highly regarded organization that counts important collections. It mentions that Public Library Association (PLA) recommends service responses as a framework for the plan.
- Subjects
MEMPHIS (Tenn.); INTERNET surveys; MEMPHIS Public Library &; Information Center (Memphis, Tenn.); INFORMATION services; PUBLIC library administration; PUBLIC Library Association
- Publication
Tennessee Libraries, 2012, Vol 62, Issue 2, p5
- ISSN
0162-1564
- Publication type
Article