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- Title
Job Perceptions of Citizenship Behavior and Deviance: Musings from Behind the Bar.
- Authors
Curtis, Catherine R.
- Abstract
The purpose of this research was to examine bartender workplace behavior. This study begins with a review of the literature pertaining to the job of bartending, and positive work behavior (citizenship) and negative (deviant) workplace behavior. Data was collected by semi-structured interview. The bartenders expressed instances of both behaviors and showed support for a newly termed citizenship behavior, norm avoidance.
- Subjects
BARTENDERS; FOOD service employees; WORK environment; JOB performance; CITIZENSHIP; FOOD service; ATTITUDE (Psychology)
- Publication
FIU Hospitality Review, 2012, Vol 30, Issue 1, p23
- ISSN
0739-7011
- Publication type
Article