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- Title
Losing the stiff upper lip: resilience for practitioners.
- Authors
Williams, Sara; Keep, Jane
- Abstract
This article explores resilience in the context of busy healthcare environments, and raises the question as to whether there is another way of looking at it. We know healthcare is under intense pressure to deliver, with less resources which can squeeze staff to feel stretched, and rushing from pillar to post. Resilience has been a way of looking for more steadiness in these environments, and typically engenders notions of protection, toughening up, steeling oneself and developing a thicker skin in the face of some adversity, but is hardiness or mental toughness the way to respond while working in intensely busy working environments, particularly where patient care is involved? What if sensitivity was the order of the day? .
- Subjects
ADRENAL gland physiology; SYMPATHETIC nervous system physiology; WORK environment &; psychology; PSYCHOLOGICAL burnout; JOB stress; MEDICAL needs assessment; MEDICAL personnel; PSYCHOLOGICAL resilience; SICK leave; PHYSIOLOGICAL stress; STRESS management; WELL-being; PSYCHOLOGY
- Publication
British Journal of Healthcare Management, 2015, Vol 21, Issue 9, p425
- ISSN
1358-0574
- Publication type
Article
- DOI
10.12968/bjhc.2015.21.9.425