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- Title
Generative Knowledge Management for Financial Inclusion Through Financial Literacy: A Systematic Review.
- Authors
Vadari, Sekhar; Malladi, Chandramohan
- Abstract
In the dynamic landscape of the present digital era too, knowledge management (KM) continues to occupy the center stage and is pivotal to the common good of society at large. However, the paradigm of KM experienced a significant change with the arrival and meteoric rise of generative artificial intelligence (GenAI), leading to “generative AI knowledge management”. The innovative approach of “generative AI knowledge management” (Generative KM, for short) harnesses the inherent ability of GenAI for creation, analysis, optimization, and diffusion of knowledge in ways never imagined before. GenAI can thus contribute immensely to augment KM systems. GenAI-supplemented KM systems in turn can be leveraged for financial inclusion through financial literacy. This paper explores how the pairing of GenAI with KM systems—Generative KM—can strengthen KM, its application in the context of financial literacy and financial inclusion, and the future of this disruptive technology. The key inference is that KM systems can be enriched significantly with GenAI; KM processes—for example, knowledge acquisition and knowledge creation—can leverage GenAI for its value-add of dynamic content updates. GenAI is well set to be the central piece of KM, as digital technology continues its rapid stride.
- Subjects
FINANCIAL literacy; KNOWLEDGE management; GENERATIVE artificial intelligence; FINANCIAL management; FINANCIAL leverage
- Publication
IUP Journal of Knowledge Management, 2024, Vol 22, Issue 1, p39
- ISSN
2583-4592
- Publication type
Article