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- Title
Using Qualtrics XM to Create a Point-of-Use Survey to Assess the Usability of a Local Implementation of Primo.
- Authors
Black, Matthew; Ganshorn, Heather; Wheeler, Justine
- Abstract
In 2020, Libraries and Cultural Resources (LCR) at the University of Calgary used Qualtrics XM to design and pilot a point-of-use survey to collect user feedback on the usability of our implementation of Primo, Ex Libris's web-scale discovery service. Over a two-week period, users were presented with the pop-up survey while searching and asked to provide feedback. This article summarizes how we designed and implemented this point-of-use survey and the lessons learned from this project.
- Subjects
ALBERTA; REMOTE access networks; ACADEMIC libraries; LIBRARY reference services; DATABASE searching; APPLICATION software; MOBILE apps; SURVEYS; LIBRARY public services; INFORMATION retrieval; WORLD Wide Web; INFORMATION technology
- Publication
Information Technology & Libraries, 2023, Vol 42, Issue 4, p1
- ISSN
0730-9295
- Publication type
Article
- DOI
10.5860/ital.v42i4.16475