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- Title
Achieving Consensus Through Professionalized Head Nods: The Role of Nodding in Service Encounters in Japan.
- Authors
Oshima, Sae
- Abstract
While the interactional functions of head nodding in everyday Japanese conversation have been frequently studied, a discourse on head nodding as a professional communicative practice has yet to be explored. With the method of multimodal conversation analysis, the current study examines the role of nodding in a particular professional-client setting, namely, hair salon interactions. My interest specifically lies in the frequent occurrence of synchronized head nods during the “service-assessment sequence,” where both service provider and customer inspect and determine whether the completed work is adequate. I pursue mechanisms of synchronized head nods by revealing exactly how participants collaborate in producing a nod, and how their verbal actions may at times be designed accordingly. In doing so, the study provides insight into what consensus may look like at service encounters in Japan, and discusses how such nodding practices may contribute to a satisfactory closure of a business negotiation.
- Subjects
JAPAN; NONVERBAL communication -- Social aspects; NONVERBAL communication; BUSINESS communication; BUSINESS communication -- Social aspects; CONVERSATION analysis; MANNERS &; customs
- Publication
International Journal of Business Communication, 2014, Vol 51, Issue 1, p31
- ISSN
2329-4884
- Publication type
Article
- DOI
10.1177/2329488413516207